Student Loan Servicers

Your student loan servicer is the company who provides customer service for your loan(s), answers your questions, helps you with repayment plans and processes your student loan payments. Your loans may be with a particular servicer because:

  • The Department of Education designated certain servicers to provide customer service for Federal Direct Loans.
  • You originated your loan with a particular lender who selected the servicer.
  • Your lender sold your loan to the Department of Education who selected your servicer.
  • Your lender sold your loan to a student loan company who now owns and services the loan.

You may have multiple loans with multiple student loan servicers - how do you find out who they are? You may visit for an overview of all of your federal student loans. You will need your FSA ID to access the information. If you don't have an FSA ID you can request one while you’re on this site.

In order to find any alternative or private loans you have taken out for education, please pull your credit report for free at

Servicer Contacts


Phone: 855-337-6884


Phone: 888-866-4352


Phone: 800-722-1300


Phone: 888-486-4722


Phone: 866-313-3797

Default Resolution Group (also known as Maximus Federal ServiceS, Inc.)

Phone: 800-621-3115 (TTY: 1-877-825-9923 for the deaf or hard of hearing)

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