Total and Permanent Disability Discharge

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Visit the online information resource center for Total and Permanent Disability (TPD) discharge of Federal Family Education Loan (FFEL) Program loans, William D. Ford Federal Direct Loan (Direct Loan) Program loans, Federal Perkins Loans, and Teacher Education Assistance for Higher Education (TEACH) Grant service obligations at

The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for borrowers seeking assistance with all TPD questions.

Phone (888) 303-7818
Fax (303) 696-5250
TDD/TTY A borrower who is hearing-impaired may Web chat with a representative by visiting the total and permanent disability Web site clicking on "Chat Now".
Special Assistance Team A borrower who has special needs and requires assistance navigating the total and permanent disability charge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.
Office Hours 8:00 a.m. - 8:00 p.m. (ET), Monday through Sunday
Mailing Address U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501
For Overnight Delivery U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508
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